This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

First Citizens Bank Of Trinidad And Tobago Deploys FIS’ Default Manager Solution For Automated Workflows And Real-time Data Capability

FIS™ (NYSE: FIS), the world’s largest provider of banking and payments technology, today announced that First Citizens Bank, one of the leading financial services groups in Trinidad and Tobago, deployed FIS’ Default Manager solution across its entire retail branch network to greatly enhance the bank’s collections processes and results. This is the first deployment of FIS’ Default Manager in Latin America.

The largest division of First Citizens Group, First Citizens Bank manages an extensive retail branch network in Trinidad and Tobago – including services extending to other Caribbean islands – and manages one of the largest ATM and point-of-sale networks in the region.

Like many large retail banks, default management is rapidly transitioning from a back-office function to the front line of the bank’s personal and business finance operations. Integrated into First Citizens’ existing FIS Profile ® core banking system, FIS Default Manager automates all aspects of First Citizens’ collections processes, such as mortgage, automotive and credit cards. The solution spans the entire default lifecycle, improving the bank’s existing default workflows by reducing manual processes and introducing automated work queues and assignments, letter generation and enhanced management reporting. The solution’s rules-based workflow enables the bank to focus on higher risk accounts such as those with persistent default histories or vulnerable customers.

Deploying Default Manager provides First Citizens with an automated solution that enhances its collectors’ performance – specifically, providing collectors with a holistic, real-time view of customer relationship data. Collectors will improve the accuracy of collections, manage “promise to pays” more effectively and improve client relationships for collection situations. Default Manager will also provide collectors and management with real-time performance metrics to monitor performance.

“Default Manager has helped us work more accounts per collector in a given day, reduce errors and effectively manage all aspects of our collection business. We have been able to streamline work flows and present collectors with the correct information to help them work with our customers more effectively and efficiently,” said Warren Sookdar, chief information officer, First Citizens Bank. “Integrating Default Manger with our core banking system has helped to give us a holistic view of our customers and improved the way we help them manage their debt.”

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

Chart of I:DJI
DOW 17,689.86 -56.12 -0.32%
S&P 500 2,103.84 -4.79 -0.23%
NASDAQ 5,128.2810 -0.5040 -0.01%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs