BLUE BELL, Pa., Aug. 9, 2012 /PRNewswire/ -- Unisys Corporation (NYSE: UIS) today announced that it has been positioned in the "Leaders" quadrant in the Gartner, Inc. 2012 Magic Quadrant report on Help Desk Outsourcing Services in North America.
According to Gartner, leaders in help desk outsourcing "are performing well, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market. All these providers have demonstrated that they have significant help desk outsourcing experience and understand the dynamics needed to deliver help desk services successfully. Experience weighs heavily in the Leaders quadrant." 1
In the last 12 months, Unisys help desk personnel have handled an estimated 12 million service contacts for clients worldwide through online and telephone channels.
"We are proud of the recognition that Unisys has received in this latest Magic Quadrant report," said Bill Bancroft, vice president and general manager, North America, Unisys Global Managed Services. "Our goal is to help our enterprise clients reap the additional productivity benefits that new consumer devices and work styles offer them, without compromising security or control. To do that we continually augment our help desk services with capabilities such as advanced monitoring and analytics and a consumer-style self-service portal. Through these innovations, we can help our clients reduce the volume of service incidents, resolve events through the fastest possible channel, and reduce the costs of service delivery."Using an ITIL-based service delivery framework, Unisys professionals provide end-user services from 20 managed services centers worldwide. The Unisys centers are uniformly certified to the leading international management standards: ISO/IEC 20000 for IT service management, ISO/IEC 27001 for information security and ISO 9001 for service quality. Note to Editors Sourcing for Gartner Magic Quadrant references: 1 Magic Quadrant for Help Desk Outsourcing, North America , Helen Huntley, David Edward Ackerman, Bryan Britz, William Maurer, 24 July 2012. About the Magic Quadrant Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Unisys Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com. Follow Unisys on Twitter. RELEASE NO.: 0809/9120