Dell KACE And Bomgar Offer Free Integrated Remote Support To Customers

Dell KACE and Bomgar announced today an offer for Dell KACE K1000 Management Appliance customers that will give new Bomgar customers two free Bomgar remote support licenses worth several thousand dollars through either a hosted solution or via a purchase of Bomgar’s on-premise appliance. With the Bomgar integration, Dell KACE users will be able to more quickly diagnose and resolve end-user issues, centralize support processes, and strengthen security and compliance. In addition, users can request immediate remote support directly from a service desk ticket confirmation email.

“We’ve experienced tremendous success from our partnership with Bomgar. Our combined integration helps customers improve service levels, strengthen compliance and boost overall efficiency,” said Ken Sims, vice president of sales for Dell KACE. “The free license offer is a great option for Dell KACE customers who want to experience the benefits of this integration and further demonstrates our commitment to helping IT managers streamline their IT environment.”

As part of the license offer Dell KACE K1000 Management Appliance customers will be able to choose from two of Bomgar’s integrated offerings – two free hosted licenses or two free standard or enterprise licenses with the purchase of Bomgar’s on-premise appliance (new Bomgar customers only). Both options let users provide remote support to nearly any device or platform—including Windows, Mac, Linux, iOS, Android and BlackBerry—allowing technicians to diagnose and resolve issues more quickly and effectively. The license offer will be rolled out for existing and new KACE customers who are new Bomgar customers in all countries where both Dell KACE and Bomgar have a presence.

Dell KACE Remote Support Integration Options

Customers who choose the Dell KACE and Bomgar hosted remote support option will gain the ability to provide comprehensive remote control and support to nearly any system inside or outside of their network, including the ability to access unattended systems that are managed by a Dell KACE Appliance. Support representatives will also be able to start remote support sessions directly from Dell KACE service desk tickets, which are automatically updated with details and activity reports from the Bomgar session. Other remote support features include file transfer, live chat, presentation and training tools, and the ability for reps to work with each other in a single session.

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