With mobile access to corporate systems and applications becoming a critical element of business communications solutions, 8x8 is well positioned to leverage this trend. Both the standard and the premium packages of Virtual Office include a PC soft client and a mobile client—unlike competitors, which charge additional fees for desktop or mobile applications.
Furthermore, 8x8 offers a complete hosted contact center solution, whereas most of its competitors only provide basic automated call distribution (ACD) functionality. 8x8 was also among the first hosted IP telephony providers to add videoconferencing capabilities to its portfolio. It offers video as part of its Web conferencing services and video bridging services that link desktop video with other videoconferencing endpoints.
To provide a one-stop shop to its customers, 8x8 has enabled its applications to integrate with some of the most popular business solutions, such as Microsoft Exchange, Google Mail, Salesforce.com, ACT!, NetSuite, SugarCRM, and eAgent. Further, 8x8 enables customers to deploy its business VoIP services over any kind of access network. This capability allows customers to leverage existing broadband contracts or deploy access services that best suit their needs across multiple geographic locations.
Most importantly, 8x8 has priced its services very competitively. Customers can subscribe to the complete PBX functionality, along with unlimited local and long distance calls, for as little as $29.99 per user per month. Further, 8x8 has account executives and customer service representatives available to walk customers through the solution and its functionality, and help them with installation and configuration if needed.In recognition of its achievements and the factors that enable it to stay ahead of competition in a tough market, 8x8 is the worthy recipient of the 2012 Frost & Sullivan Market Share Leadership Award. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in capturing the highest market share within its industry. The award recognizes the company's leadership position within the industry in terms of revenues or units, as specified.