NORTH CANTON, Ohio, July 30, 2012 /PRNewswire/ -- Security monitoring at Regions Financial Corporation's in-house central station has undergone a distinct transformation that integrates expertise from Diebold, Incorporated (NYSE: DBD) for enhanced security and improved efficiency. Diebold employees are now staffing Regions' Birmingham, Ala.-based in-house central station, where they monitor alarm video and other systems for Regions' entire enterprise, including more than 2,400 sites. The arrangement allows Regions to maintain ownership of its central station and infrastructure, while strengthening its security capabilities with Diebold's monitoring expertise.
With $128 billion in assets, Regions Financial is one of the largest full-service providers of consumer and commercial banking, wealth management, mortgage and insurance products and services in the United States. Serving customers in 16 states across the South, Midwest and Texas, the Birmingham-based institution operates approximately 1,700 banking offices and 2,100 automated teller machines (ATMs) through its Regions Bank subsidiary.
"Adding Diebold's extensive knowledge to our monitoring center will enhance security for our customers, employees and assets, as well as enable us to focus on our core capabilities," said Bill Burch, director of corporate security, Regions Financial. "We're gaining an inside perspective on our security operations, and we'll be looking to Diebold to inform us of ways to further improve our systems and response plans."
Diebold offers Regions an informed perspective on monitoring, emphasizing reliable, consistent responses to alarm notifications. Trained Diebold employees in Regions' central station keep a close watch over the institution's branches, facilities and ATMs by monitoring alarm signals and video feeds. These employees will have early exposure to the latest technologies, solutions and training from Diebold, enabling them to improve their monitoring skills and response times. In addition, Diebold will periodically review Regions' central station operations to identify opportunities to improve efficiencies, such as reducing false alarms, refining notification protocols and enhancing disaster recovery planning.