TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced it has been recognized as one of the top 10 Global Outsourcing leaders by the International Association of Outsourcing Professionals® (IAOP®) in its 2012 Global Outsourcing 100 list.
TeleTech’s recognition as a Top 10 leader reflects the company’s continued drive for innovation in the customer experience domain. For nearly 30 years, the company has been at the forefront of offering end-to-end customer experience solutions that include customer experience strategy, data analytics and hosted technology solutions. “We are delighted to be recognized among the top ten best outsourcers in the world,” said Ken Tuchman, Chairman and CEO, TeleTech. “For three decades, we have been committed to helping our global clients differentiate their brands through the customer experience. Our integrated offering combines customer experience strategy, data analytics, technology and multichannel delivery solutions. The breadth and depth of our capabilities enables us to partner with clients from strategy to execution and consistently deliver an innovative, technology-enabled and personalized customer experience that drives profitable growth for our clients.”
“We have seen tremendous growth, maturity and expansion of services among outsourcing service providers as we publish this 7th annual list of 'best of the best' globally,” said IAOP Managing Director of Thought Leadership, Jag Dalal, COP. “Judges were impressed with the depth of provider and advisor's relationships with their clients as shown through the references provided. Clearly, their clients appreciate the value they receive from their engagements. Intense competitiveness of the outsourcing world is also evident and shows continuing maturity and growth of the industry.”
The 2012 Global Outsourcing 100 and The World's Best Outsourcing Advisors recognizes the world’s best outsourcing service providers and advisors. These rankings are based on applications received and evaluated by an independent judging panel organized by IAOP.