ICMI authored a whitepaper, "Leveraging Complexity: Trends and Strategies for Future Success in the Contact Center," that further outlines the findings of the survey, which can be downloaded here.
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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