This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Association Of Support Professionals Awards Blackbaud With Top Web Support Site

Blackbaud, Inc. (NASDAQ: BLKB) today announced that its support website has once again been recognized as one of the Ten Best Web Support Sites by The Association of Support Professionals (ASP).

“Not surprisingly, Blackbaud has been quick to adopt new social media tools to enhance their web support experience,” said Jeffrey Tarter, ASP’s executive director. “Blackbaud’s implementation of blogs is particularly impressive — in fact, it’s really a blueprint for best practices in both technology and content development.”

ASP’s 15th annual Ten Best Web Support Sites competition honored 10 companies for excellence in online service and support. The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 performance criteria ranging from overall usability to customer experience. The 10 winning sites will be profiled in a new book, "The Ten Best Web Support Sites of 2012," to be published by ASP this month.

Blackbaud was honored for key website features, including:
  •, a products blog that launched in 2011 featuring software and online resources, tips and tricks, and best practices aimed at helping customers use Blackbaud software more effectively.
  • Chat Support, which is easily accessible from any webpage.
  • Case Central, an online interface with Blackbaud’s case management system that allows customers to easily stay on top of their organization’s cases and communicate with support.
  • Improved usability, including a redesigned site navigation and support homepage layout.

“We’ve been pleased with the level of customer engagement on our products blog and in our web support resources in general,” said Jeff Malmgren, Blackbaud’s vice president of customer support. “Being selected as one of the best web support sites by ASP for the third time reflects our continuous commitment to enhancing our customers’ support experience.”

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.74 0.00%
FB $117.58 0.00%
GOOG $693.01 0.00%
TSLA $240.76 0.00%
YHOO $36.60 0.00%


Chart of I:DJI
DOW 17,773.64 -57.12 -0.32%
S&P 500 2,065.30 -10.51 -0.51%
NASDAQ 4,775.3580 -29.9330 -0.62%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs