- BlackbaudKnowHow.com, a products blog that launched in 2011 featuring software and online resources, tips and tricks, and best practices aimed at helping customers use Blackbaud software more effectively.
- Chat Support, which is easily accessible from any Blackbaud.com webpage.
- Case Central, an online interface with Blackbaud’s case management system that allows customers to easily stay on top of their organization’s cases and communicate with support.
- Improved usability, including a redesigned site navigation and support homepage layout.
Association Of Support Professionals Awards Blackbaud With Top Web Support Site
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