athenahealth, Inc. (NASDAQ: ATHN), a leading provider of cloud-based practice management and care coordination services to medical groups, announced today that they have contracted with MedExpress Urgent Care, the national leader in providing full-service, walk-in urgent care for the treatment of everyday injuries and illnesses. MedExpress recently implemented athenahealth’s cloud-based medical billing capabilities to better serve its patients as the company continues to expand its geographic footprint.
MedExpress was launched to fulfill unmet consumer health needs at the local level by offering an innovative approach to delivering high-quality health care in a warm and welcoming environment. MedExpress significantly helps alleviate the issues associated with primary care physician shortages and over-utilized emergency departments. The Urgent Care Association of America estimated, in a 2011 survey, that more than 100 million patients visit urgent care facilities each year.
MedExpress selected athenahealth’s best-in-class practice management solution, athenaCollector ®, and live and automated patient communications service, athenaCommunicator ®, to ensure a consistent, high-quality patient experience while standardizing and simplifying health care records. Each patient’s well-being drives all of MedExpress’ decisions. This extends beyond the patient’s experience at the center and includes convenient and easily understood claims handling.
“Urgent care providers, like MedExpress, are key to making U.S. health care sustainable,” said Jonathan Bush, Chairman and CEO, athenahealth. “MedExpress has introduced a care delivery model that has disrupted the status quo for the better. They serve as the portal of entry into the health care system, providing access to quality, affordable care in a patient-centric manner. To support MedExpress as this portal of entry, athenahealth facilitates an exchange of vital health information, optimizing billing practices and corresponding communications that greatly benefit the patient experience.”Because athenahealth runs their services in the cloud, MedExpress benefits from the intelligence and best practices of those currently on the athenahealth network, alleviating front office burdens and closing loops on patient care. MedExpress is, and always will be, committed to providing the most considerate care, which includes efficiencies and consistencies in claims management.