"ClickSoftware offers leaders in the telco industry the ability to meet rapidly changing business demands while continuing to offer best in class service," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "Our advanced mobility and workforce management optimization solutions, coupled with our long history of partnering with telecommunications clients, have led us to develop industry-leading solutions that will provide the company with a competitive edge and assurance they can meet all their field workforce needs while positioning themselves for customer service level agreements and scalable growth strategy."
ClickSoftware provides a fully-integrated suite of solutions that will simplify and automate the telecom's business processes in the field. These solutions allow greater ease in managing customer service requests that require the coordination of multiple entities including: field technicians, provisioned resources, and third party vendors, even if they are all located at separate locations.
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, creates business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com or follow us on Twitter, the content of which is not part of this press release. Safe Harbor Statement