July 9, 2012
ClickSoftware Technologies Ltd
. (NasdaqGS: CKSW), the leading provider of automated mobile
workforce management and optimization solutions
for the service industry, today announced that one the world's leading telecommunication services companies has selected ClickSoftware's optimization and mobility solutions to standardize and enhance the workflow of tens of thousands of field workers.
The telecom company, delivering services to tens of millions of residential and corporate customers, will use ClickSoftware's solutions to further improve operations in a time of rapid growth. ClickSoftware will enable the organization to offer a high level of customer service by optimally managing the assignment of field tasks to technicians, dispatching tasks to mobile devices, capturing data in the field, monitoring real-time execution of work, and efficiently tracking workforce performance.
In addition, ClickSoftware's device agnostic mobile platform will enable the company to adopt a unified business process across the entire field service staff, including employees and contractors, while allowing multiple types of mobile devices. This increases corporate flexibility in the short and long term, and reduces IT total cost of ownership. By standardizing work and parts orders, time reporting, messaging between technicians and scheduling based on real-time location, the telecom giant anticipates being able to offer shorter scheduling windows leading to enhanced customer satisfaction.
By deploying a full suite of ClickSoftware solutions, including enterprise-wide mobility functionality, the telecom company will be able to replace its in-house systems for dispatching work, and will phase out its reliance on paperwork. ClickSoftware solutions will allow the company to fully manage their service chain: from long-range predictions of tasks in the field, through what technicians are doing on a day of service, to ensuring technicians are prepared for the next assignment. All of these advancements will ensure the telecom firm is efficiently meeting its obligations and at a lower cost.