Midas Medici Announces $900K Service Desk Contract For Wickbold Food Industries, Brazil
NEW YORK and SAO PAULO, June 28, 2012 /PRNewswire/ -- Midas Medici Group Holdings, Inc. ("Midas") (OTCBB: MMED), a global IT infrastructure and managed services company, today announced that its CIMCORP brand has been awarded a $900 thousand contract from Wickbold to provide Service Desk structure for the company´s facilities throughout Brazil. The project reinforces CIMCORP´s growth strategy in the private sector
"CIMCORP understood our demand and presented an objective solution, focused on improving the critical aspects of our business," said Wickbold's IT Manager Glaco Garcia. "With the new services, we will improve internal customer satisfaction and the way IT services our business.
Wickbold is one of the largest producers of industrialized breads in Brazil. The company has four manufacturing plants and a presence in ten states, with revenues in excess of $300 million in 2011. As part of their growth strategy, Wickbold invests in process improvement, finding in CIMCORP the ideal partner.
The contract with Wickbold includes over 600 users and is based on ITIL best practices. The solution includes CIMCORP´s call center (serviced by phone, email or the web), field technicians available 24/7, and a new knowledge base organized to accelerate the troubleshooting.."CIMCORP works to always be an important ally in the success of its customers." said Nana Baffour, CEO and co-founder of Midas Medici. "Our services will help Wickbold improve productivity and achieve their development goals." About CIMCORP Operating in Brazil since 1988, Midas' CIMCORP brand provides and manages a complete spectrum of IT infrastructure services and solutions to commercial and government markets. CIMCORP has 9 regional offices, 12 distributorships, 3 partner data centers, and an international subsidiary in Miami, FL. About Midas Medici Midas Medici Group Holdings, Inc. (OTCBB: MMED.OB - News) is a managed IT services and infrastructure company. Across its CIMCORP, StraTech and UtiliPoint brand, Midas works with its customers by optimizing IT and data center investments, streamlining communications between departments, reducing costs and preventing data loss, all while maximizing productivity.
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