Philadelphia is the classic city of neighborhoods. People strongly identify with their communities and we support that with strong commercial corridors in a variety of places, again all across the City of Philadelphia. We’ve aligned our Commerce Department to have individuals the com share a kind of model working with businesses when people call us and they get a person who work with them on a regular basis.Customer service is a big part of what the government is about, we’ve actually taken in many of our business areas; customer service training from our hospitality sector and the hotel community to help folks when they come in. Our goal is to get you in, get you out, but having very positive experience and actually spend less time with us as we put more and more of our services, licenses, which we’ve reduced significantly online as opposed to people standing inline to try to get service.
Brandywine Realty Trust's CEO Hosts Analyst Meeting Conference (Transcript)
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