BLUE BELL, Pa., June 26, 2012 /PRNewswire/ -- Unisys Corporation (NYSE: UIS) today announced a new suite of cloud-based IT Service Management (ITSM) solutions. These new additions to Unisys ITSM offerings are intended to help clients quickly implement an ITIL-based system that improves delivery of IT support services to end users, simplifies service operations and helps reduce capital and operating costs.
The new Unisys ITSM solutions comprise Remedy as a Service, an ITSM toolset delivered through a software-as-a-service (SaaS) model; a customer-focused user portal capability; and the capability to complement ITSM services with Unisys Mobility Solutions. To accelerate these solutions, clients can also draw on Unisys ITSM consulting practice and deployment expertise.
The typical enterprise today is challenged with modernizing an aging service desk, moving to a more customer-focused approach to end-user services, and leveraging current investments in IT assets. However, the decision to purchase an ITSM tool – even a SaaS-based one – may not account for factors that can lead to additional costs."It's becoming financially and logistically impossible for enterprises to buy and maintain all the tools they need to deliver uniform IT services," said Larry Dunn, vice president, solution portfolio management, Unisys Global Managed Services. "Beyond just the complexity of the toolset lie the hidden costs of ownership and of the time and labor required to implement the solutions. Our new ITSM solutions help clients solve those problems. We enable clients to draw on Unisys' ITIL-based processes and hosted services to create an integrated, cost-efficient system that cuts the time it takes to begin delivering consistent IT support services. Our solutions empower clients to keep their end users productive and manage costs more effectively." As a leading provider of ITSM services, Unisys has experience that enables clients to quickly modernize their legacy toolset, train and organize their support teams around core ITIL support processes, and build a roadmap to allow ITSM to drive further automation and control within the overall IT operation.