- Nearly half of merchants surveyed charged between $6 - $11 for standard shipping, when free shipping offers or promotions did not apply.
- 86.74% of merchants surveyed promised delivery within 8 business days, with the bulk of that mix (68.38%) falling within the 4-7 day range; however, 83.5% of merchants were actually able to deliver within three days.
- Nearly 7 in 10 merchants require the customer to pay upfront for returns, thus putting the onus on the consumer to handle the details themselves despite heightened awareness of returns policies.
Innotrac Shares Findings Of April ECommerce Benchmarking Study
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