This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

PHH Arval Wins Two Awards For Customer Experience

Stocks in this article: PHH

PHH Arval was recently recognized by two organizations for its innovations in customer experience. The company earned the 2012 Customer Experience Innovation Award from the Customer Experience Professionals Association (CXPA) and was honored as a Bronze Stevie Award winner from the American Business Awards.

PHH Arval won the 2012 Customer Experience Innovation Award for its nomination, titled “Mapping the Journey to Excellence in Customer Experience” that focused on the organization’s use of a Journey Map to illustrate every customer interaction.

Additionally, PHH Arval was honored as a Bronze Stevie Award winner in the Business-to-Business Marketing category for the company’s campaign titled “Creating the Customer Experience.” (For additional information, see press release announcing PHH Arval’s status as a finalist.)

“We are honored to be recognized for our advances in customer experience,” said Dave Zuidema, PHH Arval Senior Vice President, Customer Experience. “We believe these awards illustrate that we are on the right path of elevating traditional customer service to a customer experience.”

Both awards focused on PHH Arval’s use of a Journey Map, which was developed as part of PHH’s commitment to the customer experience. PHH Arval’s goal is to understand why and when customer interactions occur – whether it’s via email, phone, in person, etc. By doing so, we can identify areas where we can improve our interactions with customers.

“Providing a flawless customer experience is a top priority for us,” said Zuidema. “Our Journey Map allows us to focus on the quality of each customer interaction.”

To assemble the Journey Map, the company conducted a series of internal team meetings to identify the nearly 200 ‘touch points’ of customer interaction and understand how customers feel about these interactions. The Journey Map virtually displays how each interaction is related, which allows for a more in-depth analysis and view into the information.

1 of 3

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,804.80 +26.65 0.15%
S&P 500 2,070.65 +9.42 0.46%
NASDAQ 4,765.38 +16.9840 0.36%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs