Crucial.com, a leading online retailer specializing in computer memory (DRAM) upgrades and solid state drives (SSD), was presented with the prestigious Silver Stevie® Award for Customer Service Department of the Year at a New York City gala hosted by The American Business Awards Monday night.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations - public and private, for-profit and non-profit, large and small. Crucial.com was selected as a finalist from a field of over 3,000 entries by a judging panel made up of more than 270 business leaders and executives from across the nation.
Director of E-commerce, Fred Waddel, was in New York City to accept the award on behalf of Crucial.com’s global customer service department.
“We are honored that The American Business Awards has recognized the efforts of the Crucial.com global customer service department,” said Waddel. “Crucial.com and its customer service team understand that not all customers will have the same understanding of technology and are often simply seeking a solution to a computer performance issue. It is the fabric of our company culture to not only take the time that is needed to provide each individual customer with the right information, but to also empower them with a better understanding of the technology. An educated consumer results in a loyal Crucial.com customer.”Founded on the concept of making computer memory upgrades easy for the everyday consumer, Crucial.com is a leading online destination for consumers seeking to improve the performance of their computers through do-it-yourself memory upgrades. For over 15 years, Crucial.com has been providing consumers with access to the knowledge and tools they need to make an informed decision when selecting the right computer memory upgrade. Key to the company’s commitment to making computer memory upgrades easy, the Crucial.com customer service team is managed according to high quality standards that have resulted in nearly a 95% positive experience rate based upon customer surveys.