SALT LAKE CITY, June 21, 2012 /PRNewswire/ -- inContact, the leading provider of cloud contact center software and agent optimization tools, today announced three-part webinar series featuring leading industry analysts that will educate the market, answer common questions, and dispel myths about the cloud contact center industry.
The forthcoming webinar series features analysts from leading research firms Forrester, McGee-Smith Analytics and Ovum, who will explore a variety of topics to better inform companies on the benefits of cloud contact centers. From making the move to the cloud, to tips on selecting the right vendor for you, the series will evaluate the pros and cons, explore technology and customer issues and identify the key components to forming a successful partnership.
More details and registration on the series, which will kick off on July 11, can be found here.Is It Time To Move Your Contact Center To The Cloud? Wednesday, July 11, 2012 – 1pm Eastern Guest Speaker: Art Schoeller, Principal Analyst at Forrester Research, Inc. Dispelling 7 Myths of Cloud-Based Contact Centers Wednesday, August 8, 2012 – 1pm Eastern Guest Speaker: Sheila McGee Smith, President & Principal Analyst at McGee-Smith Analytics Selecting the Right Cloud Contact Center Vendor Wednesday, August 29, 2012 – 1pm Eastern Guest Speaker: Daniel Hong, Lead Analyst at Ovum "Many decision-makers have unanswered questions about making the switch to a cloud contact center environment," said Paul Jarman, CEO of inContact. "We're happy to bring the knowledge and advice of these experienced industry experts to bring new insights into the transition process and potential of a cloud solution." The series is designed for executives and contact center managers who have considered making the move to the cloud but have questions about partnerships and business value. The webinars are open to registrants as a series or individually, and each can be viewed as a replay presentation after the live event.