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MSC Grows Business Through Ariba

Buying industrial supplies can be challenging. To make it more easy, MSC Industrial Supply Co. (NYSE: MSM), one of the nation’s largest maintenance, repair, and operations (MRO) distributors has teamed up with Ariba, Inc. (Nasdaq: ARBA), the world’s business commerce network, to create an efficient, consumer-like shopping experience that enables its customers around the world to quickly find, buy and receive the goods they need. And in the process, the company has boosted its sales by more than 100 percent.

“The Ariba ® Network is an extremely effective tool that MSC uses to facilitate the online procurement process and create a positive experience for our customers,” said Simeon Chiger, Director, eProcurement, MSC Industrial SupplyCo . “Leveraging the Ariba Network, we can help our customers save time and money while improving the efficiency of their shop floor.”

The Ariba Network is the world’s largest web-based trading community. Using the network, businesses of all sizes can connect to their trading partners anywhere, at any time from any application or device to buy, sell and manage their cash more efficiently and effectively than ever before.

MSC joined the Ariba Network more than a decade ago and has since leveraged the community to provide customers an accessible and reliable way to identify, order, and receive products quickly and efficiently. “Through mscdirect.com, our customers can access data and products faster and easier than they have before, with automatic order processing now integrated fully into their inventory management and vending solutions,” Chiger added.

The company has also been able to:

  • Increase productivity
  • Improve order accuracy
  • Decrease returns
  • Boost conversion rates by 50 percent
  • Lower order-processing costs by 60 percent

“With Ariba, we can rapidly fulfill all customer integration requests, usually without any customized programming,” Chiger said. As a result, MSC serves more customers through Ariba than any other eCommerce platform.

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