This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

SpareFoot Enhances Customer Service Capabilities With InContact

Stocks in this article: SAAS

SALT LAKE CITY, June 14, 2012 /PRNewswire/ -- inContact, the leading provider of cloud contact center software and agent optimization tools, today announced that SpareFoot, a self-storage comparison website, has recognized the benefits that the flexible and integrated cloud contact center environment has delivered to its customers. The contact routing solution from inContact, integrated with Salesforce.com, has enabled SpareFoot to improve service capabilities, enhance scalability, and reduce costs in their service infrastructure.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

SpareFoot helps customers search and compare self-storage options in their geographic region, and its agents field inbound calls from customers looking for support in their search. As the company experiences continued growth and peak volumes around moving season, they can now adjust resources and outsource calls to handle larger call volumes and decrease wait times.

"Our customers are the priority, so we are proud to have the scalability and resources to quickly respond and assist our callers," said Chuck Gordon, CEO and co-founder of SpareFoot. "With plans to increase inbound call volume by two-fold this coming year, we needed a technology that can grow along with us and seamlessly integrate into our existing operations, and that's what we found with inContact."

By switching to inContact, SpareFoot has gained the ability to track answer and hold times, seamlessly integrate into existing tools like Salesforce.com, evaluate marketing channel effectiveness, monitor customer data and manage agent scripting and outsourced calls, enabling them to increase efficiency and better serve their customers' needs.

Additionally, the organization can better forecast the number of representatives needed and the number of calls handled per day, and it gives a more complete picture of the needs within the contact center. SpareFoot is finally able to view this complete data set in one central dashboard, and understand which marketing channels have been successful.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Jim Cramer and Stephanie Link reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

Jim Cramer's protégé, David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
Try it NOW
Try it NOW
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

Jim Cramer's protégé, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,400.07 +208.70 1.21%
S&P 500 2,017.51 +15.35 0.77%
NASDAQ 4,670.0640 +32.07 0.69%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs