This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Charter And Customers Celebrate Five Years Of Live It With Charter

ST. LOUIS, June 13, 2012 /PRNewswire/ -- Charter Communications, Inc. (NASDAQ: CHTR) and its customers are celebrating the five-year anniversary of the customer rewards program, Live It with Charter. Over the past five years the highly successful rewards program has grown to more than 900,000 members, and established itself as best in class among its peers.


The Live It program was first piloted in 2007 to help reward loyal Charter customers, and enhance the long-term customer experience. The successful pilot led to a nationwide launch of the program in 2008 to all Charter customers. Over the past five years more than half a million customers have redeemed points for valuable program rewards.

"Our primary focus in all areas of the business is to enhance the customer experience," said John Birrer, Senior Vice President, Customer Experience. "The Live It program was one of our earliest efforts in this arena. We want to demonstrate that we're willing to invest in our customers to make their experience with us great. The most recent example of this philosophy is our Charter All In Customer Guarantee, which demonstrates to our customers that we'll deliver what we say we will, backed with firm financial commitments."

Charter's research shows that members of the Live It rewards program are more satisfied than customers who do not participate. "I believe the higher satisfaction levels are a result of more than just the prizes and rewards," added Mr. Birrer. "Higher satisfaction comes from developing a closer relationship with our customers and being more than a cable or Internet provider, but a solutions provider."

Live It members earn points for every dollar they spend on their Charter services, and can redeem those points for electronics, branded TV network merchandise, gift cards, passes to celebrity events, and exclusive trips. Over the past five years Charter has awarded over $8 million in rewards merchandise, sweepstakes prizes, cash giveaways and once-in-a-lifetime experiences.

For more information about Charter's products and services, and its commitment to making the customer experience great, visit, and

About Charter Charter (NASDAQ: CHTR) is a leading broadband communications company and the fourth-largest cable operator in the United States. Charter provides a full range of advanced broadband services, including advanced Charter TV® video entertainment programming, Charter Internet® access, and Charter Phone®. Charter Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter's advertising sales and production services are sold under the Charter Media® brand. More information about Charter can be found at

SOURCE Charter Communications, Inc.

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 16,776.43 +304.06 1.85%
S&P 500 1,987.05 +35.69 1.83%
NASDAQ 4,781.2640 +73.4890 1.56%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs