- "The data are wrong." This is total denial, couched in an unwillingness to accept that the data may reflect an uncomfortable reality.
- "The data are right, but it's not a problem." This accepts that data reflect reality but that the data are variants on the desired and predicted reality.
- "The data are right, it's a problem, but it's not my problem." This is when the problem isn't your fault and you shouldn't have a role in its resolution.
- "The data are suspect due to the provider." This suggests that the bearer of unwanted news is not a team player or is disgruntled or has an ulterior motive.
- "The data are right, it's a problem, and it's my problem." This is an acceptance of a leader's role to take responsibility and come up with a solution, even if the leader didn't contribute to the problem. This is the response of a true leader and an honorable steward.
Companies Need to Listen to Whistle-Blowers
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