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ClickSoftware Hosts Online Events Exploring Advancements In Mobile Field Services And Metrics For Measuring Service Business Success

BURLINGTON, Massachusetts, June 12, 2012 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, invites participation in upcoming webinars that will explore advancements in enterprise mobility, and the critical importance of business metrics for service businesses.

Registration for the free webinars is  open to interested individuals and businesses, and features ClickSoftware executives alongside enterprise mobility industry analysts.

Latest Strategies for Mobilized Field Services What: This webinar will explore how mobile technologies in field services are wasted without a good business strategy in place. Kevin Benedict, Mobility Analyst and Mobile Strategies Consultant at Netcentric Strategies, will join Gil Bouhnick, Director of Mobile Solutions at ClickSoftware, for this discussion on innovations in mobile technologies that organizations should consider as a part of any mobile strategy.

Participants will learn more about the importance of mobile middleware, HTML5's role in mobility, how enterprise app stores help with rapid development, customization and app management.

"Many companies have deployed several generations of field services software and mobile technologies without having received a significant ROI," Bouhnick said. "Investments in mobile technology are significantly realized when organizations set a clear mobile strategy for their workforce." 

When: Wednesday, June 13 th at 8:00 am PST/ 11:00 am EST/ 4:00 pm GMT.

How: Register for " Latest Strategies for Mobilized Field Services" at:

The speakers invite  attendees to pose questions before and during the webinar via Twitter, using #MobileStrategies.

Key Business Metrics to Measure your Service Business What: This metrics webinar will feature Michael Pistone, Business Analyst at ClickSoftware, a Six Sigma trained analyst with 12 years' experience supporting Fortune 500 companies. The webinar will discuss how to determine service metrics that are aligned with business goals and objectives, the "why" behind metrics driven data, the difference between proactive and reactive metrics, and how to quantify and analyze KPI's and performance data.

"Every business focuses on, and measures revenue, and on profit and loss.  But when it comes to service business, how do you measure the efficiency of an operation and the quality of service that is provided to customers?" Pistone said.  "More importantly, how do you use this data to drive more informed business decisions?"

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