Online Resources Corporation (NASDAQ: ORCC), a leading provider of digital financial services, today announced that First Command Bank ($651 million in banking assets on deposit) has signed a multi-year agreement to implement its Architect SM Digital Banking solution and extend its bill payment service.
Ft. Worth, Texas-based First Command Bank, an affiliate of First Command Financial Services, Inc., is a single-branch bank serving more than 118,000 military professionals and their families across the nation, primarily through online and mobile channels. First Command Bank selected ORCC’s Architect solution to offer customers an outstanding digital banking experience, and because it provides the flexibility the bank needs, as it will implement the new solution while also undergoing a core conversion to Jack Henry’s Silverlake platform. The flexibility of the solution helps First Command Bank ensure customers will notice little difference to their online banking service while they undergo this major conversion.
“We’ve worked with ORCC for many years, but during a recent evaluation of our core systems we decided to evaluate all of our systems and technologies to ensure our customers were receiving the best service possible,” said David White, president of First Command Bank. “After the evaluation, it was clear that ORCC was still the best provider for our needs. Architect offers us the configurability and flexibility we need, especially while we change core systems. We can mimic our current system’s look and feel to limit the changes from our customers’ perspective, maintaining excellent service.”
Architect will enable First Command Bank customers to not only have a highly-intuitive, personalized user experience, but one that adapts to user behavior and preferences. First Command Bank will also be able to offer their customers new advanced functionality for services such as online account opening, personal financial management, one-to-one marketing, and social media integration. Architect allows the bank to have full control of the administration, configuration and ongoing maintenance of their service. With its extensible platform, First Command Bank can easily add new and innovative features as trends and technologies emerge and end-user adoption increases.