This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

InContact Expands Cloud Footprint In Three Existing Accounts

SALT LAKE CITY, June 7, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced the recent expansion of its cloud solutions across three key existing accounts. Together these three customers will be expanding, over the next couple of quarters, to include more than 900 additional seats of the inContact cloud contact routing solution.


"We initially established a successful beachhead implementation with each of these customers, and we are pleased to be their continued trusted partner," said Paul Jarman, inContact CEO. "The cloud is demonstrating its power to effectively change key performance indicators for our customers – such as contact center profitability, agent effectiveness and customer retention and satisfaction."

The first expansion customer had proven the inContact solution in its sales and service centers in two geographically disparate locations. The company has expanded to additional locations, supporting new sales and service agents in Europe and North America and will deploy inContact as contracts with its legacy premise contact center software provider expires and as the company shifts to a VoIP-based phone system. inContact can layer over any existing PBX solution, both TDM or VoIP, providing a flexible solution for global contact centers of all sizes.

The second expansion customer is a large Business Process Outsourcer (BPO) that has experienced significant growth over the past two years. The company found a niche providing service for leading insurance carriers and has established its expertise in the space. When one of the BPO's customers significantly expanded its business, the provider was able to easily ramp up their seats of inContact to meet the demand. In addition to easily scaling their seat counts, the BPO is also able to quickly onboard new agents to handle the growing accounts.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.24 0.00%
FB $117.81 0.00%
GOOG $701.43 0.00%
TSLA $211.53 0.00%
YHOO $36.94 0.00%


Chart of I:DJI
DOW 17,660.71 +9.45 0.05%
S&P 500 2,050.63 -0.49 -0.02%
NASDAQ 4,717.0940 -8.5450 -0.18%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs