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Winter Haven Hospital To Extend Amcom Solutions With Smartphone Communications For More Than 500 Clinicians

Amcom Software, Inc. today announced that Winter Haven Hospital will implement encrypted smartphone communications for more than 500 clinicians with Amcom Mobile Connect®. This organization, a Magnet Nursing Center of Excellence, continually strives to uphold its mission of advancing community health in Winter Haven, Fla., often with new technology. To support this goal, Amcom Mobile Connect will enable physicians and other staff to use iPhone® smartphones for secure code calls, orders, consult requests, and any other form of critical communication that needs encryption and a full audit trail to protect sensitive patient details.

“Having been at Winter Haven for 38 years, I’ve seen a lot of changes in how we use technology to communicate and build patient relationships,” said Diane Stamey, Manager Desktop Resources - Information Technology, Winter Haven Hospital. “We selected Amcom Mobile Connect as a key part of advancing our mobile strategy and giving our physicians the right tools to coordinate care. It supports our need for secure electronic orders as required by the Joint Commission and compliance with HIPAA and HITECH Act requirements.”

Although clinicians will use smartphones as their primary communications tool, Winter Haven Hospital expects to keep its USA Mobility® pagers for disaster situations and also for certain job functions, such as transport services. The Amcom Mobile Connect app enables clinicians to send secure messages right from their smartphones to virtually any other type of mobile communications device, including pagers, Wi-Fi phones, and voice badges. Winter Haven’s IT department will also have the ability to remove Amcom Mobile Connect messages remotely from a lost or stolen iPhone.

Alongside the smartphone communications project, Winter Haven will add Amcom’s call center recording and quality management solution to enhance its existing Amcom technology platform. This foundation includes operator consoles, web-based on-call schedules, and emergency notification, all of which enable the hospital to support its mission-critical communications with accurate, up-to-date contact and scheduling information. Winter Haven’s contact center will begin using Amcom Call Recording to capture, monitor, and store copies of all voice calls. The goal is to help ensure quality and professionalism for all internal and external callers and identify operator training needs through real-time monitoring. Stored calls are also important resources for new operators to learn how to respond to certain situations and are essential when disputes arise over how particular interactions were handled.

“We continue to see hospitals and physicians respond positively to the intuitive capabilities and security features of Amcom Mobile Connect,” said Chris Heim, President, Amcom Software. “Many of our long-time hospital call center customers are seeing the shift toward using smartphones for patient-related communications and reach out to us for HIPAA-compliant messaging.”

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