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8x8, Inc. (Nasdaq:EGHT) cloud-based communications services have become a key component of McLarens Young International’s innovative information technology strategy as the insurance industry service provider continues to broaden its footprint and workforce across 19 United States locations.
By providing integrated cloud-based communications solutions such as telephone, web conferencing, call recording and mobile services, 8x8 has given McLarens Young CIO Bob Hughes peace of mind knowing that the company’s communications infrastructure will be ready to support the addition of new office locations and an expanding, mobile workforce in a timely, cost effective manner.
“McLarens Young places a high priority on delivering outstanding customer service, making it critical for our U.S.-based workforce to quickly and professionally respond to customer needs, whether that be from their car, a hotel room, or the nearest coffee shop, with the same capabilities as if they were in one of our offices,” said Bob Hughes, Global Chief Information Officer at McLarens Young. “With new offices opening worldwide regularly, it had become apparent that our previous premise-based telephony infrastructure would no longer support the communications needs of our geographically dispersed organization. The 8x8 Virtual Office solution not only facilitates this functionality, it also enables us to standardize our telecommunications deployment across all locations and, in the process, achieve impressive annual cost savings.”
A leading global claims service provider with over 300 offices and affiliates in more than 80 countries, McLarens Young International performs claims management, loss adjusting, pre risk and damage surveying services for the world's insurance markets and their customers. Over the past two years, the company has been actively upgrading its IT platforms and capabilities with a focus on implementing solutions that enhance employee productivity, flexibility and functionality. McLarens Young chose the 8x8 Virtual Office solution to maximize the productivity of its road warrior workforce with cloud-based communications tools accessible from wireless and mobile devices.