Vocollect, a business unit of Intermec, Inc. (NYSE:IN) and the market leader in voice-centric solutions for mobile workers, today announced that Irish-based International Total Solution Partner Heavey RF Group has delivered double-digit productivity gains and accuracy improvements with a voice solution for customer Glanbia plc, an international nutritional solutions and cheese group. The solution uses Vocollect Voice not only for picking, but wall-to-wall across Glanbia’s facilities for receiving, replenishment, cycle-counting and loading workflows.
Using voice as a multi-workflow solution has addressed many key business challenges for Glanbia. Credit claims have been reduced by 45 percent, reducing costs and improving service levels to Glanbia’s customers.
Established in 1997 from the merger of two of Ireland’s leading publicly traded dairy food companies, Avonmore Foods and Waterford Foods plc, Glanbia plc is an international nutritional solutions and cheese group with over 4,300 employees in 14 countries. Headquartered in Kilkenny, Ireland, the company is organized into four segments: US Cheese and Global Nutritionals, Dairy Ireland, Joint Ventures & Associates, and Other Business.
Several years ago, Glanbia’s distribution operation decided to undertake a major review of its processes and costs. Glanbia quickly recognized that its manual paper method for processing orders was creating challenges in verifying credit claims, reducing stock losses and improving overall accuracy.The need to improve operational efficiencies and address these business challenges drove Glanbia’s decision to implement more advanced technology in its warehouse and to automate distribution workflows with voice. Working closely with Glanbia from initial concept through installation, rollout and support, the Heavey RF Group provided a complete voice-enabled solution that addressed the different tasks carried out at the four facilities, including manufacturing and distribution. The result was one streamlined solution that addresses the requirements of all of the processes including receiving, replenishment, picking, transfers and loading. The solution is also easily expandable to encompass other workflow processes such as stock-checking and cycle-counting.