SALT LAKE CITY, May 24, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, an integrated media company, has named the inContact CRM Plug-in Agent as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.
inContact's CRM Plug-in Agent is a unique, non-intrusive interface that optimizes agent activities. The CRM Plug-in Agent's unique "always there, never in the way" ribbon interface delivers the contact and contact information on a single, unified screen on the agent's CRM desktop. The CRM Plug-in Agent embeds the inContact cloud application directly in commonly used agent applications like Salesforce.com, RightNow Technologies and Microsoft Dynamics CRM, uncluttering the desktop, speeding up outbound dialing, and automating contact documentation.
The CRM Plug-in Agent also gives agents the freedom to control the way their desktop looks, and choose settings that works best with their workflow, while displaying critical contact and queue data."As the cloud contact center leader, inContact continues to deliver powerful innovations that transform both agent and customer experience," said Paul Jarman, inContact CEO. "The inContact Plug-in Agent gives our customers a powerful but easy-to-use CRM integration that enables the agent to deliver the most intelligent and personalized service experience." "inContact has been granted a CRM Excellence Award for its commitment to its customers and their clients," said Rich Tehrani, CEO, TMC . "inContact has demonstrated to the editors of Customer Interaction Solutions that the inContact CRM Plug-in Agent improves the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to better serve customers." Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product's or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle.