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TeleTech Fuels Job Growth In U.S. With New Customer Experience Center In Kentucky

TeleTech Services Corporation, a subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced that it is increasing capacity in the United States by opening a state-of-the-art customer experience delivery center in Hopkinsville, KY.

“For 30 years, TeleTech has been in the value creation business and the way we create value for our clients is through the design and delivery of exceptional customer experiences across all interaction channels,” said Ken Tuchman, founder, chairman and chief executive officer of TeleTech. “We are thrilled to have found great talent in Hopkinsville and we look forward to becoming an integral part of the community.”

The 45,000-square-foot facility will be located at 4000 Fort Campbell Blvd. Hopkinsville KY 42240 with operations expected to go live in fall 2012. “TeleTech had been considering Hopkinsville and Christian County as a possible location for several years,” confirmed Mayor Dan Kemp of the City of Hopkinsville.” The company explored several states and numerous communities before selecting Christian County. We are proud that the quality of our labor force was the deciding factor.”

“The city of Hopkinsville is pleased that TeleTech has selected our community for their latest customer experience delivery center,” said Judge Steve Tribble, county judge executive, Christian County, KY. “The project will bring up to 700 jobs to our community and will make a significant impact on the lives of the people in Christian County. Our ability to attract a leader like TeleTech to Kentucky is the result of a powerful joint effort by city, county and state partners.”

TeleTech has been a pioneer in the customer experience management industry for 30 years. Its fully integrated platform has been designed for clients who are seeking a strategic partner to deliver transformational business outcomes. The technology-enabled platform has been architected to create a differentiated customer experience across all channels and phases of the customer lifecycle. The customer experience center will be operated by a team comprised of trainers, human capital managers, talent acquisition specialists, facilities managers, senior desktop support technicians, team leads, business analysts, service delivery managers and customer service representatives. Individuals who are interested in learning more about positions with TeleTech should visit www.teletechjobs.com.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 41,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries.. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit www.teletech.com.



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