Amcom Software, Inc. today announced that Kosair Children’s Hospital, part of the Norton Healthcare system, has selected its solutions for clinical alerting middleware and critical smartphone communications to speed the sharing of important patient updates among staff. The Louisville, Ky., hospital decided to work with Amcom to strengthen its mobile communications capabilities overall by bringing together several technologies in an integrated framework. These components include the GE Healthcare Telligence™ nurse call system, the GetWellNetwork® interactive patient care system, Cisco® wireless IP phones, and smartphones.
The hospital implemented Cisco wireless IP phones in 2011 as a starting point for its expanded communications technology plan. Amcom’s ability to integrate its Amcom Messenger™ clinical alerting middleware with Cisco phones was a key factor in Kosair Children’s decision to work with Amcom, as was the ability to integrate with the GE Healthcare Telligence nurse call system. Once the project is complete, patients and family members will simply press the nurse call button to connect directly with the appropriate nurse, speeding response to requests and improving patients’ comfort. This will replace the current process of having a unit secretary remain at a desk to field incoming nurse call alerts and find the right personnel to address them.
Kosair Children’s also relies on GetWellNetwork’s GetWell Town pediatric interface to help improve patient and family satisfaction. GetWell Town is a colorful interactive experience where young patients and their families can learn about their health condition, check emails, access the Internet, request services, and watch the latest in entertainment. The hospital will integrate Amcom Messenger with the GetWellNetwork for housekeeping or engineering requests, freeing nurses from having to manage assignment of these duties, which often takes long periods of time.
The ability to use the Amcom Mobile Connect™ smartphone communications solution for device-to-device communications will also be helpful to Kosair Children’s busy staff. This method of HIPAA-compliant, traceable communications will enable administrators and clinicians to send and receive alerts about time-sensitive concerns with ease. These alerts can be about security measures or dangerous weather, as well as updates such as being at capacity and needing to ensure bed turnover procedures are completed as rapidly as possible.
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