This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Acme Packet And NICE Systems Jointly Debut First Session Recording Solution Based On SIPREC Protocol

BEDFORD, Massachusetts and RA'ANANA, Israel, May 22, 2012 /PRNewswire/ --

Acme Packet® (NASDAQ: APKT), the leader in session delivery networks, and NICE (NASDAQ: NICE) today announced the industry's first available solution for interactive session recording based on the Internet Engineering Task Force's (IETF) Internet draft of the standardized Session Recording Protocol (SIPREC). The solution delivers affordable, reliable, and scalable recording to enterprises, contact centers, and service providers, offering hosted session recording or contact center outsourcing.

The new solution from NICE and Acme Packet allows organizations to leverage the NICE Interaction Management suite and Acme Packet's Net-Net Session Director session border controller (SBC) in real time, while reducing the total cost of ownership of the entire system, regardless of the telephony infrastructure they use.

News Highlights:
  • Support for SIPREC with a joint solution that enhances recording functionality in environments that utilize voice over IP (VoIP) and SIP trunking, as well as IP-based video calling, collaboration, and chat.
  • The SIPREC protocol enables NICE and Acme Packet customers, such as contact centers and enterprises, to simplify and consolidate recording by leveraging Acme Packet's SBC to fork real-time media to NICE Interaction Management without impacting live sessions.
  • The combined solution offers a number of advantages over proprietary approaches, including increased recording capacity and functional enhancements, such as load balancing and enhanced configuration control, while assuring regulatory compliance.

Solution Benefits:
  • Consolidation of recording infrastructure without sacrificing recording reliability
  • Utilization of recording for new SIP-based unified communications, SIP trunking, and interactive voice response deployments
  • Simplification of recording deployments through flexible recording control and scalability to tens of thousands of concurrent recordings and sessions

"We are pleased to work with Acme Packet on joint recording solutions based on SIPREC," said Eran Vanounou, General Manager of the Product and Technology Unit at NICE.  "As the demand for compliance recording for VoIP and other forms of IP-based real-time communications increases, compatibility with Acme Packet's SBCs is critical for meeting the growing needs of our customers."

"NICE has been a strategic technology and interoperability partner with Acme Packet for a number of years," said Dino Di Palma, Acme Packet's chief operating officer.  "Whether our customers use session recording for quality assurance, compliance, or new revenue-generating services, NICE and Acme Packet deliver recording solutions for providing the functionality and flexibility for understanding customer interactions, meeting legal compliance, and improving the value of every contact center and business."


1 of 4

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.24 0.00%
FB $117.81 0.00%
GOOG $701.43 0.00%
TSLA $211.92 0.18%
YHOO $36.94 0.00%


Chart of I:DJI
DOW 17,660.71 +9.45 0.05%
S&P 500 2,050.63 -0.49 -0.02%
NASDAQ 4,717.0940 -8.5450 -0.18%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs