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May 09, 2012 8:30 am ET
David Stein - Vice President of Investor Relations
Jeffrey H. Fox - Chief Executive Officer, President, Non Independent Director and Member of Executive Committee
Andrea J. Ayers - President of Customer Management Line of Business and Chief Operating Officer of Customer Management
Earl C. Shanks - Chief Financial Officer
Eric J. Boyer - Wells Fargo Securities, LLC, Research Division
Matthew J. McCormack - BGB Securities, Inc., Research Division
Kevin D. McVeigh - Macquarie Research
Manish Hemrajani - Oppenheimer & Co. Inc., Research Division
David J. Koning - Robert W. Baird & Co. Incorporated, Research Division
Shlomo Rosenbaum - Stifel, Nicolaus & Co., Inc., Research Division
Giridhar Krishnan - Crédit Suisse AG, Research Division
Welcome to the Convergys First Quarter 2012 Earnings Teleconference. [Operator Instructions] This conference is being recorded. If you have any objections, you may disconnect at this time. I would now like to turn the call over to David Stein, Vice President of Investor Relations. Sir, you may begin.
Thank you, Mariane, and good morning. Welcome to the Convergys first quarter 2012 earnings call and webcast presentation. This call is the property of Convergys. Please note that slides accompanying today's prepared remarks are available on the Convergys Investor Relations website under Events and Webcasts.
Today's call contains forward-looking statements that address our expected future performance and that, by their nature, address matters that are uncertain. These uncertainties may cause our actual future results to be materially different than those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future events or developments. Please refer to yesterday's earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could adversely or positively affect our future financial results. This includes the risk factors provided in our Form 10-K for the year ended December 31, 2011, and the 10-Q filed yesterday.