Given the higher level of customer acquisition, we have an excellent opportunity to upgrade the level of service we provide those customers. In evaluating the key levers to drive further growth, my focus in the first 3 months has been on revising our pricing, packaging and selling structure and accelerating our path to an improved product set, particularly our video product.The goals are to have higher ARPU per connect, lower transaction cost per customer, better retention by improving the value relationship with our customers and increasing operating cash flow across the 12 million homes we pass. Our Internet product is superior across virtually our entire footprint. The company has been smart in using this Internet advantage to gain new customer relationships and will continue to press this competitive advantage.
Charter Communications' CEO Discusses Q1 2012 Results - Earnings Call Transcript
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