Concentrix Corporation, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a global business services company, announced today that it has been chosen to support the Latin American and Caribbean service contract renewals business for F5 Networks, Inc. (NASDAQ: FFIV), a global leader in Application Delivery Networking.
The Concentrix service revenue sales team in Costa Rica will support F5 Networks’ Latin American renewals business using Concentrix’ proprietary RenewalsManager™ platform, which drives increased renewal revenue and customer retention by simplifying support contract and subscription management. The RenewalsManager platform supports the entire renewal process, from data management to initial customer contact and final analysis of results – including a partner portal for managing customer contracts. The platform publishes email notifications to F5 Networks channel partners and end users to remind them of upcoming renewal opportunities. Further, RenewalsManager provides internal sales, account managers, channel partners, and executive management with a real-time consolidated view of their respective renewals pipeline.
“Customers rely on F5 Networks technology to help meet the increasing resource demands of applications, users, and data on their networks,” said Richard Brill, Vice President of Global Services, The Americas, F5 Networks, Inc. “Because F5 Networks solutions act as strategic points of control throughout the infrastructure, the right level of support helps organizations keep their systems running at peak performance to ensure the success and stability of IT operations. To further extend access to F5 Networks’ support resources and augment the efforts of our channel, we have selected Concentrix to manage our renewal activities in Latin America and the Caribbean. We chose to work with Concentrix because of their geographic reach and ability to tailor the renewals management program to the specific needs of our customers and partners.”
“We are pleased that F5 Networks has selected Concentrix to support the company’s Latin American and Caribbean renewals business and look forward to helping F5 Networks enhance its service renewals revenue potential,” said Chris Caldwell, Senior Vice President and General Manager of Concentrix Corporation. “Our experience, best-in-class renewals platform technology and demonstrated success will help F5 Networks maximize its service revenue stream in Latin America and the Caribbean.”
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