May 4, 2012
Seeking to reduce costs, increase security while enhancing both customer experience and asset management, Suncorp Bank recently signed a five-year integrated services agreement with Diebold, Incorporated (NYSE:DBD). As part of the agreement, Diebold will deploy OpteView
, its availability management solution,
across more than 700 of the bank's automated teller machines (ATMs), and will also migrate Suncorp's multi-vendor ATM fleet to Agilis
3 software, Diebold's latest global software platform.
By implementing OpteView Resolve, Suncorp Bank will have end-to-end management of its entire network availability cycle. The advanced technology strengthens the complete break/fix process from status notification to problem resolution, reducing operating costs and enhancing network performance. Diebold's Managed Services Center will monitor all of Suncorp's ATM service incidents with its availability management service, powered by OpteView Resolve.
"By implementing Diebold's OpteView Resolve solution, we are now able to remotely deliver updates to our ATMs, allowing enhanced functionality and customer experience while increasing security and lowering operating costs," said
, executive manager, channel development, Suncorp Bank. "Diebold's solutions help ensure our ATM network will be compliant with future industry requirements, and support cost-effective growth by providing the flexibility and ongoing ability to support multiple ATM models."
Agilis software helps financial institutions improve customer relationships, streamline operation and enhance security. Suncorp Bank is the first Diebold customer in
to deploy Agilis 3 across multiple vendors' ATMs.
"The deployment of Diebold's Agilis 3 software allows Suncorp Bank to enable advanced services and quickly respond to change," said
Wico van Genderen
, vice president, Diebold Asia Pacific. "These ATM technologies also provide Suncorp with optimized service levels and network availability, simplified processes and cost-effective growth. Suncorp customers can expect an improved and consistent experience at the ATM."
Suncorp Group includes leading general insurance, banking, life insurance, superannuation and investment brands in
. The Group has around 16,000 employees and relationships with nine million customers. It is a Top 25 ASX listed company with more than
in assets. Today Suncorp is
's leading regional bank, largest domestic general insurance group, and second largest in
. It has representation in 450 offices, branches and agencies throughout
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the
. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at
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