This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

The Digital Skeptic: Google Isn't Answering on Privacy

NEW YORK (TheStreet) -- You'd figure that by now, Google (GOOG - Get Report) would know if it were peeking at all our stuff or not. But, sadly, it doesn't.

I am one of the tiny fraction of the billions of Google users who actually pays to use Google. My shop is among the 4 million or so firms forking over $5 per user per month for access to Google Apps for Business.

For my firm that adds up to roughly $600 a year. For that, I get Google's never-ending slate of business services, including Docs, Speadsheets and, starting last week, the clearly doomed Google Drive. (That's the online data syncing and back-up service, an attempt to compete with other bound-for-the-woodshed syncing services such as Dropbox, Microsoft (MSFT) SkyDrive and many, many others.)

How to Turn Apple's Stock Into an Income Stream >>

As a paying customer, I get things most don't: an 800 number and a PIN ID that gives me the right to pick up the phone and say, "Mountain View, we have a problem."

And darned if Google doesn't speak right back.

Sure, it's not Larry or Sergey talking. Bright, earnest call-in center folks with names such as Fergal from Ireland and Markku from Montreal usually answer my questions. No question, Google gets a bad rap for bad service -- if you pay, Google is a cordial and professional service provider and much better than, say, Microsoft, Dell (DELL) or most other enterprise tech vendors.

But for my current problem, mere professionalism doesn't seem to be an answer.

Starting last week, I began several long conversations with Google about the digital 800-pound gorilla in the room. After five-plus years of happily running a strictly cloud-based Google Apps business, revelations about lost data, dubious terms of service and frankly creepy acts by Google have me spooked.

I wanted to know: "Is Google looking at my stuff?"

The official non-answers I get -- not once, but over and over -- are emails such as "I will continue to investigate the issue."
1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
GOOG $643.61 0.00%
AAPL $112.12 0.00%
FB $93.24 0.00%
TSLA $220.69 0.00%
YHOO $32.52 0.00%


Chart of I:DJI
DOW 17,084.49 +33.74 0.20%
S&P 500 2,014.89 +15.91 0.80%
NASDAQ 4,830.47 +19.6820 0.41%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs