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Virgin Mobile USA Offers Second Chance To Customers Without Phone Insurance

Virgin Mobile partners with Asurion, a leading technology protection company, to offer Phone Insurance to its customers. According to Opinionology [2/2011], more than 56 percent of cell phone users say they lose or misplace their phones within the first month; more than 60 percent of lost/stolen/damaged phone incidents happen within the first six months; and, more than 90 percent of lost/stolen/damaged phone incidents happen within the first 18 months. 3

About Virgin Mobile USA

Virgin Mobile USA, one of Sprint's prepaid brands, offers millions of customers control, flexibility and connectivity through Virgin Mobile's Beyond Talk™ No Contract plans with unlimited data for mobile phone service, including Android-powered smartphones and prepaid Broadband2Go high-speed Web access on the Nationwide Sprint Network. J.D. Power & Associates recently recognized Virgin Mobile USA as Highest Ranked Customer Service Performance among Non-Contract Wireless Providers in the 2012 Wireless Customer Care Non-Contract Volume 1 Study. 4 Virgin Mobile-branded devices are available at more than 40,000 retail stores, including Target, Walmart, Best Buy and RadioShack. Top-Up cards are available at approximately 150,000 locations nationwide. Experience Virgin Mobile on the Web at Facebook, Twitter, and You Tube and purchase Virgin Mobile USA products at www.virginmobileusa.com.

1 Deductible applies to insurance policy.

2 Rules apply. For more information, visit Insurance information at virginmobileusa.com

3 Using Opinionology's online Opinion Outpost market research panel, Asurion surveyed a total of 1,000 consumers. Respondents were asked a series of questions to determine their perceptions, opinions, attitudes and experiences using wireless phones. Asurion surveyed an equal mix of males and females between the ages of 16 and 65. The margin of error is +/- 3.5 percent.

4 Virgin Mobile received the highest numerical score among non-contract wireless providers in the proprietary J.D. Power and Associates 2012 Wireless Customer care Non-Contract Study℠ - Vol. 1. Study based on responses from 2,840 consumers measuring 6 non-contract wireless providers and measures opinions of consumers who contacted customer care within the past year. Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2011. Your experiences may vary. Visit jdpower.com.

Copyright Business Wire 2010
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