, Inc. (NYSE: NSR), the United States’ Local Number Portability (LNP) Administrator, released a newly commissioned white paper from the Yankee Group, an independent research firm with expertise in the technology and telecommunications industries, entitled “
Telephone Numbers Are Portable; Is the NPAC?
” The white paper details the Number Portability Administration Center’s (NPAC) performance going back to its launch in 1997 and explains how changes in the telecommunications landscape have made the critical role of the NPAC administrator both more complex and more essential. The paper calls the NPAC an “essential infrastructure element in today’s network” and it finds that the “NPAC is not a ‘set it and forget it’ operation. The rate of change in telecommunications demands that the NPAC system scale to accommodate the rapid growth and at the same time, be flexible enough to react to unforeseen or extraordinary demand.”
The paper highlights the NPAC’s vital role in managing the unbridled growth in the telecommunications market, responding during natural disasters or emergencies, and providing reliable service as customers transition to the latest mobile, “shiny new objects.” It concludes: “Has [the NPAC] scaled, incorporated new technologies, lowered pricing, lowered response time, maintained reliability and satisfied its carrier customers? By any measure of these criteria, the answer has to be yes.”
The paper finds that given the complexity of the NPAC, and considering the constant evolution and growth of the U.S. telecommunications infrastructure, Neustar is able to meet changing consumer demands while ensuring reliable, effective number portability service. To handle all of this, the paper notes that the NPAC, during Neustar’s tenure, has scaled to become the largest LNP administrator in the world, supporting over 500 million numbers and more than 4,700 individual customers. To evolve with the industry and improve efficiencies, Neustar implemented eight major software releases and three platform upgrades, lowered pricing while expanding customer value, supported a wide variety of carrier migrations and product launches, and enabled (in conjunction with the FCC and industry partners) one of the fastest porting periods worldwide for American consumers.