This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

TeleTech Foresees New Standards For Building Customer Trust As The Driving Force For The Future Of Customer Experience Management

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer engagement and experience solutions, today outlined the evolving attributes of trust between organizations and the public in the 21st century and the role a holistic customer experience management strategy plays in that equation.

These findings stem from a new book, “ Extreme Trust,” by best-selling business authors, Don Peppers and Martha Rogers, Ph.D., which debuted today. In the book Peppers and Rogers detail how customer expectations of brands they trust are quickly evolving to higher standards based on greater transparency, proactively making choices for the benefit of customers and building long-term relationships. These expectations will pressure organizations to rethink their historical approaches to customer relationship management and implement new policies, procedures and technologies that will increase their customer’s trust with every interaction.

Increasingly, consumers are drawn to businesses that are not only trustworthy, but proactive in protecting the interests of its customers. For example, while today it is standard policy for companies to let gift cards expire or collect overdraft charges on accounts without informing customers, consumers are beginning to demand a more proactive approach that would warn them offers are about to expire or when their account balances are dangerously close to the minimum threshold.

“Businesses realize that consumer expectations are rising and trust is essential to making interactions with customers more efficient and relationships longer lasting. With information about customer experiences with brands so accessible and social networks making it easy to share that information instantaneously, it has become far more costly for companies to keep secrets or hide things than it is to be forthright and open. This requires companies to ask themselves if they are operating in an extremely trustable manner with every customer interaction. The bottom line is this, to be considered trustable an organization must do things right, do the right things, and do it proactively. The book is called Extreme Trust because we believe that is the new standard which successful companies are striving for,” ~ Don Peppers, author and founder, Peppers and Rogers Group.

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,036.02 -85.99 -0.50%
S&P 500 1,991.23 -8.89 -0.44%
NASDAQ 4,548.2410 -21.38 -0.47%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs