- 1. Google couldn't handle the customer support. Although this isn't surprising for those who try to get customer support from any of the other free Google services, one would like to think that Google could have walked and chewed gum at the same time, compartmentalizing this product. Or, more likely, it was just a terrible execution debacle on Google's side. I mean, simply offering telephone support, if nothing else, is not rocket science.
- 2. Google was pressured, or easily bowed to, the carriers such as Verizon Wireless (a joint venture of Verizon Communications(VZ) and Vodafone(VOD)). Again, this seems like a flimsy argument, because other devices are also sold outside carrier channels. Apple(AAPL - Get Report) will sell you an unlocked iPhone, and Nokia(NOK) will do the same. Although these unlocked devices haven't been that popular in the U.S., they can be sold, and U.S. carriers seem to have had nothing to fear here.
A First Step in Google's New Android Strategy?
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