, a business unit of
, Inc. (NYSE:IN) and the world leader in voice solutions for mobile workers, today announced the introduction of Vocollect VoiceExpress, a new host interface solution that provides distribution center (DC) and warehouse operators with the benefits of voice across almost any distribution workflow quickly, by eliminating or reducing common customer adoption barriers of voice solutions.
VoiceExpress is unique in that it allows Vocollect’s certified partners to reengineer processes easily – without host changes or significant IT resources – and to combine their consultative expertise with Vocollect’s industry-leading speech recognition to create a high-performing, integrated voice solution. This results in more productive and accurate voice-based workflows along with more satisfied warehouse associates.
Pittsburgh-based Giant Eagle, Inc., one of the nation’s largest multi-format food and fuel retailers, has initially deployed Vocollect VoiceExpress in its put-to-store workflow at one of its retail support centers. “Vocollect VoiceExpress has helped us cure an ongoing efficiency problem we had in our put-to-store workflow,” says Joe Hurley, Senior Vice President, Distribution and Logistics for Giant Eagle. “We had tried to apply voice to this workflow previously, but couldn’t cost-justify the interface customizations. Since VoiceExpress didn’t require us to change our warehouse management system (WMS), it provided a new and much easier way to deploy voice. VoiceExpress has helped us improve productivity by an additional 20 percent. Voice is also a safer way to work. We are now looking at using Vocollect VoiceExpress to address a variety of additional workflows.”
“We continually look for new technologies that can make our operations more efficient, so we piloted Vocollect VoiceExpress for the receiving application at our Shelbyville, Tenn. distribution center,” said Joe Stephenson, Supervisor, Purchasing for Newell Rubbermaid. “The hands-free/eyes-free aspect resulted in greater efficiency, including less travel time and less risk for product damage, as well as a more ergonomic environment for our employees.”