This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

New Jersey Natural Gas Ranks Highest In The East Region On The J.D. Power And Associates 2012 Gas Utility Business Customer Satisfaction Study Two Years In A Row

For the second consecutive year, New Jersey Natural Gas (NJNG) ranked the highest in the Eastern United States according to the J.D. Power and Associates 2012 Gas Utility Business Customer Satisfaction Study SM . Now in its seventh year, the annual study measures business customer satisfaction with gas utility companies in the East, Midwest, South and West across six categories: billing and payment; corporate citizenship; price; communications; customer service; and field service.

“To be recognized as the highest ranked utility in the East Region by J.D. Power and Associates, a name synonymous with customer satisfaction, says a lot about our company,” said Laurence M. Downes, chairman and CEO of NJNG. “I’d like to thank our employees for their unwavering commitment to serving our customers. This recognition is a reflection of all that they do.”

NJNG ranked highest in overall customer satisfaction amongst natural gas utilities in the East Region. The company’s overall score of 698 is well above the regional average of 661. Additionally, NJNG was ranked as a high performer in the billing and payment; price; communications; and field service categories.

The Gas Utility Business Customer Satisfaction Study is based on online interviews, conducted from May to July 2011 and October to December 2011, with more than 10,200 businesses that spend between $200 and $50,000 a month on natural gas. Over 50 utility brands, each serving more than 25,000 business customers, are included in the study. More information on the J.D. Power and Associates study can be found at

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.74 0.00%
FB $117.58 0.00%
GOOG $693.01 0.00%
TSLA $240.76 0.00%
YHOO $36.60 0.00%


Chart of I:DJI
DOW 17,773.64 -57.12 -0.32%
S&P 500 2,065.30 -10.51 -0.51%
NASDAQ 4,775.3580 -29.9330 -0.62%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs