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For the second consecutive year, New Jersey Natural Gas (NJNG) ranked the highest in the Eastern United States according to the
J.D. Power and Associates 2012 Gas Utility Business Customer Satisfaction StudySM. Now in its seventh year, the annual study measures business customer satisfaction with gas utility companies in the East, Midwest, South and West across six categories: billing and payment; corporate citizenship; price; communications; customer service; and field service.
“To be recognized as the highest ranked utility in the East Region by J.D. Power and Associates, a name synonymous with customer satisfaction, says a lot about our company,” said Laurence M. Downes, chairman and CEO of NJNG. “I’d like to thank our employees for their unwavering commitment to serving our customers. This recognition is a reflection of all that they do.”
NJNG ranked highest in overall customer satisfaction amongst natural gas utilities in the East Region. The company’s overall score of 698 is well above the regional average of 661. Additionally, NJNG was ranked as a high performer in the billing and payment; price; communications; and field service categories.
The Gas Utility Business Customer Satisfaction Study is based on online interviews, conducted from May to July 2011 and October to December 2011, with more than 10,200 businesses that spend between $200 and $50,000 a month on natural gas. Over 50 utility brands, each serving more than 25,000 business customers, are included in the study. More information on the J.D. Power and Associates study can be found at
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.