The executive told TheStreet that the ePrint application, which is available to all HP's MPS customers, has been downloaded more than a million times since its debut in April 2011.
HP uses three remote management centers dotted around the world to manage its MPS cloud. "What we do with these centers, is, on a real time basis, we go into enterprises, where we have managed print service contracts, and we can manage those devices remotely," said Dahlgren. "I could tell you 'this printer, based on usage, will be out of paper tomorrow' - I had better put paper in it tonight."
Speaking during the company's recent first-quarter conference call, HP CEO Meg Whitman cited cloud, along with security and information management, as key priorities.
The tech bellwether, which is slowly emerging from a turbulent period in its history, wants to boost its presence in high-margin areas such as software and services to combat ongoing hardware weakness, most notably in PC sales.Dahlgren, for example, sees MPS as an opportunity for HP to sell data analytics software from its $10.3 billion Autonomy acquisition, as well as storage to manage the corporate data explosion. HP's printing business, however, has been under pressure from falling revenue. Last month, the no. 1 PC maker announced plans to merge its Imaging and Printing Group (IPG) and Personal Systems Group (PSG) into a Printing and Personal Systems Group in an attempt to cut costs and boost its go-to-market strategy. IPG revenue dipped 7% year over year to $6.3 billion during the company's recent fiscal first quarter results, while PSG sales tumbled 15% to $8.9 billion. HP's services revenue, in contrast, crept up 1% year over year to $8.6 billion. Dahlgren, who spoke to TheStreet prior to the merger, said that the total addressable market for MPS is around $19 billion, a relatively small part of the $120 billion-plus print and imaging market. "This thing is evolving, and it's a new business," he said, adding that efforts such as mobile printing and large-volume enterprise production printing will help grow MPS. The executive also pointed to enhancements in HP's Smart Decision Suite technology for managing print devices. "Over the last three and a half years,
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