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March 28, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated
mobile workforce management and optimization solutions for the service industry, today announced that Electrix New Zealand, the largest gas service provider in
New Zealand, chose the ClickSoftware cloud-based Enterprise Mobility Platform in order to enhance mobile workforce capabilities. The solution, which will be used in Electrix New Zealand's Reactive Gas Department, will reduce administration, improve response times and provide clearer visibility of its historical performance for their customers.
The mobility solution will enable Electrix to rapidly alert engineers to a gas callout, providing them with all the information they need to deal with each situation safely via their mobile devices. The advanced functionality will also update the company's systems with the real-time progress engineers are making. This means that data will be captured effortlessly to be used for auditing, measuring Key Performance Indicators (KPIs) and improving future performance. The lengthy manual process currently used to record information will be eliminated, instead engineers will, via their mobile handsets, be guided through workflows to ensure the right information is recorded at the right time before they can move on to the next stage in each job.
"As part of our commitment to the regulator and our customers, the timings of each reactive gas callout need to be recorded, and accurate to within one minute, and all instances of data need to be 100% aligned," said
Gerry Thompson, Gas Services Divisional Manager at Electrix New Zealand. "ClickSoftware's enterprise mobility provides the opportunity to streamline and automate this process, alleviating data inconsistencies, reducing time spent on administration and improving productivity. This process needs to be robust which is why we turned to ClickSoftware; from our extensive research they demonstrated the most advanced and proven mobile solution on the market."
Utilizing ClickSoftware's enterprise-grade Cloud infrastructure, Electrix New Zealand is able to rapidly deploy the required solution for its Gas Division, without placing additional load on the IT department. Electrix is then able to leverage the cloud service to expand and contract to meet the changing needs of its Gas operations.