ALLEN, Texas, March 26, 2012 /PRNewswire/ -- TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today chose Enterprise Connect to formally announce its new Engage Quality offering for contact center quality management (QM). Engage Quality previously received a 2011 Product of the Year Award from Technology Marketing Corporation's (TMC ®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Engage Quality provides contact centers with the tools to deliver targeted evaluation and comprehensive training, calibrated for consistency, across a team or the entire organization. It incorporates advanced agent evaluation, calibrated assessment, integrated e-learning, and fully customizable agent performance reporting.
Unlike many competing products, Engage Quality provides its full range of capabilities for one, up-front, all-inclusive price. There are no additional back-end charges to add critical functionality. This "one & done" approach not only means customers aren't "nickel and dimed," but significantly reduces total implementation and user training time."Engage Quality brings contact centers a total quality management solution that provides complete capabilities at one affordable price," said Bob Carroll, TelStrat CEO. "We're extremely pleased that TMC has chosen to recognize the tremendous customer value our Engage Quality product represents." TelStrat is rolling out Engage Quality in stages. The first module, for agent evaluation, is already available, with the additional modules due by mid-2012. Enterprise Connect attendees can see demos of Engage Quality, along with the Engage Suite's new Web 2.0 interface, in booth #1323 on the show floor. About TelStratHeadquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable for virtually any size organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations. Engage Suite's award-winning technology is proven in everything from small companies to large call centers at over 2200 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers its Engage portfolio through a global network of over 300 reseller partners, including the most prominent names in telecommunications. Engage Suite makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization