This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

2011 Product Of The Year Winner Engage Quality™ Provides Powerfully Simple Quality Management

ALLEN, Texas, March 26, 2012 /PRNewswire/ -- TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today chose Enterprise Connect to formally announce its new Engage Quality offering for contact center quality management (QM). Engage Quality previously received a 2011 Product of the Year Award from Technology Marketing Corporation's (TMC ®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Engage Quality provides contact centers with the tools to deliver targeted evaluation and comprehensive training, calibrated for consistency, across a team or the entire organization. It incorporates advanced agent evaluation, calibrated assessment, integrated e-learning, and fully customizable agent performance reporting.

Unlike many competing products, Engage Quality provides its full range of capabilities for one, up-front, all-inclusive price. There are no additional back-end charges to add critical functionality. This "one & done" approach not only means customers aren't "nickel and dimed," but significantly reduces total implementation and user training time.

"Engage Quality brings contact centers a total quality management solution that provides complete capabilities at one affordable price," said Bob Carroll, TelStrat CEO. "We're extremely pleased that TMC has chosen to recognize the tremendous customer value our Engage Quality product represents."

TelStrat is rolling out Engage Quality in stages. The first module, for agent evaluation, is already available, with the additional modules due by mid-2012.

Enterprise Connect attendees can see demos of Engage Quality, along with the Engage Suite's new Web 2.0 interface, in booth #1323 on the show floor.

About TelStratHeadquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable for virtually any size organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations.

Engage Suite's award-winning technology is proven in everything from small companies to large call centers at over 2200 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers its Engage portfolio through a global network of over 300 reseller partners, including the most prominent names in telecommunications. Engage Suite makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $95.03 0.21%
FB $116.73 0.00%
GOOG $691.02 0.00%
TSLA $247.54 -0.07%
YHOO $36.59 0.00%


Chart of I:DJI
DOW 17,830.76 -210.79 -1.17%
S&P 500 2,075.81 -19.34 -0.92%
NASDAQ 4,805.2910 -57.85 -1.19%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs