This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

2011 Product Of The Year Winner Engage Quality™ Provides Powerfully Simple Quality Management

ALLEN, Texas, March 26, 2012 /PRNewswire/ -- TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today chose Enterprise Connect to formally announce its new Engage Quality offering for contact center quality management (QM). Engage Quality previously received a 2011 Product of the Year Award from Technology Marketing Corporation's (TMC ®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Engage Quality provides contact centers with the tools to deliver targeted evaluation and comprehensive training, calibrated for consistency, across a team or the entire organization. It incorporates advanced agent evaluation, calibrated assessment, integrated e-learning, and fully customizable agent performance reporting.

Unlike many competing products, Engage Quality provides its full range of capabilities for one, up-front, all-inclusive price. There are no additional back-end charges to add critical functionality. This "one & done" approach not only means customers aren't "nickel and dimed," but significantly reduces total implementation and user training time.

"Engage Quality brings contact centers a total quality management solution that provides complete capabilities at one affordable price," said Bob Carroll, TelStrat CEO. "We're extremely pleased that TMC has chosen to recognize the tremendous customer value our Engage Quality product represents."

TelStrat is rolling out Engage Quality in stages. The first module, for agent evaluation, is already available, with the additional modules due by mid-2012.

Enterprise Connect attendees can see demos of Engage Quality, along with the Engage Suite's new Web 2.0 interface, in booth #1323 on the show floor.

About TelStratHeadquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable for virtually any size organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations.

Engage Suite's award-winning technology is proven in everything from small companies to large call centers at over 2200 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers its Engage portfolio through a global network of over 300 reseller partners, including the most prominent names in telecommunications. Engage Suite makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization

1 of 2

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,030.21 +6.04 0.03%
S&P 500 2,081.88 -0.29 -0.01%
NASDAQ 4,773.4720 +8.0480 0.17%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs