Orange Business Services Becomes First Global ICT Provider To Achieve New ISO And ISAE Audit And Assurance Standards

Orange Business Services is the first global ICT player to achieve both the new ISO 20000:2011 standard for Service Management, confirming its alignment with ITIL V3 2011, and the new International Standard on Assurance Engagements (ISAE) No. 3402, which replaces the Statement on Auditing Standards (SAS) No. 70 reports internationally.

ISO 20000 – Service Management – This certification was renewed for existing Orange entities, locations and services including new extensions to cloud computing services for our Flexible Computing platform in France and to our operations in Germany.

The 256 requirements for ISO 20000 certification are aligned with the refreshed ITIL v3 2011 processes related to ISO requirement categories such as Service Delivery, Relationship Processes, Resolution, Control and Release, and reinforced security requirements.

ISAE 3402, Type II Assurance Reports on Controls at a Service Organization – In addition to its ISO 20000:2011 certification, Orange successfully passed an independent auditor examination on ISAE 3402 for its core IT and network services for key locations.

ISAE 3402 is the new global standard for assurance reporting on service organizations, which superseded SAS 70 for international engagements on June 15, 2011. Independent auditors performed stringent examinations over a 12-month testing period to validate the quality, reliability and integrity of the Orange operational processes and controls. With this audit report, customers of Orange Business Services can be assured that it meets the requirements of the US Sarbanes-Oxley Act and key security, change management and business continuity objectives related to the services provided.

“Achieving these global industry standards assures enterprises that our processes and managed services hold the highest marks in excellence,” said Dominique Espinasse, senior vice president, Customer Services and Operations, Orange Business Services. “This level of international certification proves that Orange has the necessary controls and safeguards in place to meet the managed services requirements of our customers.”

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