SAN ANTONIO, March 16, 2012 /PRNewswire/ -- Frost Bank was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14, 2012 as a 2012 Customer Service Champion—one of only 50 companies to earn this distinction in 2012.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured—including People, Presentation, Process, Product, and Price—Frost Bank was noted for exceeding in the People, Presentation and Process factors.
In seeking to identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research in 2011.This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.According to Frost Bank CEO Dick Evans, "We are honored to be included among this premier group of U.S. companies. At Frost, we have built a culture that puts great emphasis on taking outstanding care of customers, and this commitment to customer service has long been a Frost hallmark. We appreciate this external confirmation of our employees' great efforts. " Last year, Frost Bank received the highest ranking in customer satisfaction in Texas in the J.D. Power and Associates 2011 U.S. Retail Banking Satisfaction Study(SM). Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $20.3 billion in assets at December 31, 2011. One of 24 U.S. banks included in the KBW Bank Index, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services. Frost operates more than 115 financial centers across Texas in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com . Renee Sabel 210.220.5416 SOURCE Frost Bank
Select the service that is right for you!COMPARE ALL SERVICES
Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
- Real Money + Doug Kass Plus 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV