Barnes & Noble, Inc. (NYSE: BKS), the leading retailer of content, digital media and educational products, was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Florida, today as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured, including People, Presentation, Process, Product, and Price, Barnes & Noble was noted for standing out in the product factor among the group of 50.
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
“Barnes & Noble is honored to receive this distinction from J.D. Power and be included in this elite group of U.S. companies,” said Dan Gilbert, Executive Vice President of Operations and Customer Service for Barnes & Noble. “We strive every day to perfect the customer service experience across our entire company, be it in our retail stores, online at BN.com, with our award-winning portfolio of NOOK ® devices or through our customer service centers.”“Our customers have come to expect great service from Barnes & Noble,” added Bob Weis, Vice President of Customer Service and Quality for Barnes & Noble. “While it’s nice to be recognized, we will continue to work hard to enhance our customer-focused service.” About Barnes & Noble, Inc. Barnes & Noble, Inc. (NYSE:BKS), the world's largest bookseller and a Fortune 500 company, operates 691 bookstores in 50 states. Barnes & Noble College Booksellers, LLC, a wholly-owned subsidiary of Barnes & Noble, also operates 641 college bookstores serving over 4.6 million students and faculty members at colleges and universities across the United States. Barnes & Noble conducts its online business through BN.com ( www.bn.com), one of the Web's largest e-commerce sites, which also features more than two million titles in its NOOK Bookstore™ ( www.bn.com/ebooks). Through Barnes & Noble’s NOOK™ eReading product offering, customers can buy and read digital books and content on the widest range of platforms, including NOOK devices, partner company products, and the most popular mobile and computing devices using free NOOK software. Barnes & Noble is proud to be named a J.D. Power and Associated 2012 Customer Service Champion and is only one of 50 U.S. companies so named. General information on Barnes & Noble, Inc. can be obtained via the Internet by visiting the company's corporate website: www.barnesandnobleinc.com.
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