"As utility companies and their partners strive to meet tighter deadlines and provide high levels of customer service, the industry is turning to cloud-based solutions for scalable and cost-efficient solutions," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "This implementation, the latest in a long list of ClickSoftware customers who turned to the cloud, will help Metadigm improve services to their utility clients, and play a crucial role in the smooth rollout of critical projects such as the national rollout of smart meters by efficiently managing and communicating complex customer data."
"Metadigm works at the cutting edge," added Udi Keidar, VP of Cloud Services at ClickSoftware. "Their team is always looking for ways to differentiate in order to make the company's services more attractive to its utility clients, and ClickSoftware is an important component of this strategy."
To learn more about why Metadigm chose a cloud-based mobile workforce management solution, and the benefits they have already experienced, please join our webinar: Another Route to Service Excellence, On Premise or in the Cloud. The webinar will be held March 14, 2012 at 11:00am EST. For those who cannot attend the live session, a recording will be available at http://www.clicksoftware.com.
About ClickSoftwareClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available via the cloud or on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource. As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter. Safe Harbor Statement